Returns & Exchanges

At Oomomo Canada, we want you to be completely satisfied with your unique lifestyle finds. If you are not happy with your purchase, you may return or exchange eligible items within 14 days of the original purchase date with a valid receipt.

Return Process

• 1.
  Verify Eligibility

  Ensure items are in their original, unopened packaging and in resalable condition; please note that food, cosmetics, and personal hygiene items are final sale.

• 2.
  Gather Documentation

  Locate your original paper or digital receipt as proof of purchase is strictly required for all return or exchange transactions.

• 3.
  Visit a Location

  Bring your items and receipt to the customer service desk at any Oomomo retail location across Canada during regular business hours.

• 4.
  Receive Refund

  Once approved, your refund will be processed back to the original method of payment, or an exchange will be issued for an item of equal value.